* We are still fulfilling orders on a daily basis, however, things are moving slower than they would be in normal conditions. As a direct result of the coronavirus (COVID-19) pandemic, production and delivery times have been delayed by up to 15 business days than the time frame below. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind.
Production Process & Dispatch Time
Our products are uniquely created on demand in your chosen specification. This enables us to offer you a full range of styles, colors and sizes to choose from without particular style ever going out of stock, ensuring you get exactly what you want every time.
After you have placed your order, our talented production team will select a blank version of your chosen product, print your design, package and ship your order.
Package and ship your order within 2-3 business days.
Working time: Monday to Saturday
Shipping Options, Prices & Delivery Times
FREE Shipping on US orders over $75.
The shipping cost does not include any import taxes, duties, brokerage fees, or any other charges that may be assessed when your shipment is imported into your country.
- 7-14 business days, excluding Sunday for US + Europe shipping
- 10-20 business days, excluding Sunday for international shipping
We offer low flat rate shipping options for both our US and International customers! This means you can order as many items as you want and you’ll never pay more than the flat rate for shipping.
When will I receive tracking information on my orders?We provide tracking numbers for all orders. Your tracking numbers may take up to 7 – 10 days after an order has been processed for tracking data to show. Tracking numbers will be automatically sent to you via the email provided in our system.
Why isn’t the tracking data showing on my tracking number?Tracking numbers may take up to 7 – 10 days after an order has been processed for tracking data to show. You can track your order via below link: https://www.usps.com If it has been more than 7 -10 days your tracking data is still not showing, please email us at email@example.com.
Do you have sizing charts for your products?Yes, we provide detailed sizing charts along with a product description. If you want to learn more, please click on the product link to view.
I received a damaged/flawed/incorrect order. What should I do?If you received a damaged/flawed/incorrect order in the mail, please notify us immediately for assistance. First, you should send a picture of the product for proof of purchase and then we will consider and send a replacement order or a refund on the affected items.
Which evidence should I submit for return or replacement?Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example: 1. Picture of shipping label 2. Picture of product SKU 3. Picture of the product and the error you found out (material flawed, different design, different size) If your purchase meets any of the criteria above, please contact us: firstname.lastname@example.org.
I would like to change or cancel my order. What should I do?We only allow order modification within 12 hours since payment. Please note that orders made with promo codes cannot be canceled. Order modifications may only be made if an order is Pending or On-Hold. Once an order has passed into In-Production no order modifications are allowed. That means if your order status is “in production” after a day in “pending” , we can not make a change or cancel for you. So if you want to change or cancel your order, please email us at: email@example.com.
Will my items be sent in one package?For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries. What is your replacement policy? Because our products are printed and unique, therefore we only accept return and replace your order if the request meets conditions below: Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:
· The products have been crashed or damaged.
· The print quality is blurry or not the same as pictures in our website.
· Different design or size from your order.If your purchase meets any of the criteria above, please contact us firstname.lastname@example.org.
What is your refund policy?Refunds: If you request a refund (which is highly unlikely because you will love our products) please send the item back to us. Once we receive the item we will issue you your refund. Refunds will be issued to the original payment method that you used when placing your order. There are certain situations where only partial refunds are granted (if applicable) 1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error 2. Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.